Frequently Asked Questions
Everything you need to know about shopping with LOJ Conversions.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a claim.
How do I find my correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring a similar garment you own to compare against our specific product measurements for the best fit.
Are your materials sustainably sourced?
At LOJ Conversions, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% by next year.
Can I change or cancel my order after it has been placed?
Orders move quickly through our fulfillment center. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.